FREE PHONE ORDERS - New Zealand customers only
Please call us on our free phone to discuss any shoes featured on this web-site.We are here to helpMonday to Friday - 9 a.m. to 5 p.m.
Saturday - 9 a.m. to 4.00 p.m.
Sunday - 10 a.m. to 3 p.m.0800-SHOEPHone 0800-74-63-74Ordering is easy over the phone with your credit card.Buy with the confidence of our money back guarantee.Remember, as an extra service we provide a FREE DELIVERY anywhere in New Zealand.Our trained staff are here to advise you on aspects of our footwear, fit, construction, use, shoe care and to help you choose the right shoe for you.We are here to help.Phone us on the FREE PHONE
0800-SHOEPHone 0800-74-63-74DELIVERY - FREIGHT CHARGES
FREE DELIVERY - New Zealand onlyFor our New Zealand customers we offer a FEE DELIVERY anywhere in New Zealand. Please note all returns freight charges must be paid for by the customer.International orders
Shirley's Shoes will deliver orders worldwide, but there are different shipping rates for the different regions of the world. If you are not sure, then before you confirm your order, email us and we will email you back with the cost of the different freight options.International customers returning a purchase, please note that your freight costs are not refundable.Click here to view International Economy Freight ChargesClick here to view International Air Freight ChargesPAYMENT
Credit Cards
We accept these major credit cards.
All transactions made are on a secure serverFax or phone
Fax00 64 7 378 0386Phone0800-SHOEPhone - 0800-74-63-74 (New Zealand only) 00 64 7 378 0389 (shop hours only) (International)Post / MailAnother alternative is to post your order with your credit card details enclosed.
We require
- the name of the cardholder.
- Credit card number.
- Expiry date of the card.If you wish we will accept a bank cheque. This may delay your delivery by 5 days while the cheque is cleared through the bank. Make your cheque out to 'Shirley's Shoes Taupo'
Send to us at
Shirley's Shoes
P. O. Box 681
TaupoRETURNS POLICY
If you are not totally satisfied with your purchase, you may return your UNWORN footwear within 30 days of you receiving your order.We ask that during this decision period that you wear your shoes and boots INSIDE ON A CLEAN SURFACE for a brief time. We don't accept back worn shoes unless there is a defect or fault in the materials or workmanship.How to return
Please write the reason for your return and enclose it with your name, address, phone number and your receipt. Your receipt is required for all refunds.Post to:
Attention exchanges and returns
Shirley's Shoes
P. O. Box 681
Taupo 2730
New ZealandCourier to:
Attention exchanges and returns
Shirley's Shoes
10 Horomatangi Street
Taupo
New ZealandWith all returns, the customer must pay the return freight charges. On exchanges we will again send the shoes back to you free of charge(For New Zealand customers only).International customers please note when returning the purchase for a refund, the freight cost is not refundable.Customer services - advice
If you have any questions or need advice about your purchase, feel free to phone us on our FREE PHONE during shop hours.Monday to Friday - 9 a.m. to 5 p.m.
Saturday - 9 a.m. to 4 p.m.
Sunday - 10 a.m. to 3 p.m.0800-SHOEPHone 0800-74-63-74or email us on info@shirleys.co.nzEXCHANGES
If you wish to exchange your UNWORN purchase for another style or size, please enclose details of the Brand, Style, Colour and size you wish to exchange you shoes for. We also require your receipt to be returned, along with your name, address and phone number. Please send your shoes back for exchange within 30 days of receiving them.With all exchanges the customer must pay for the return freight charges. On exchanges we will again send your new purchase back to you free of charge(For New Zealand customers only).FAULTY SHOES GUARANTEE
All footwear sold by us has our guarantee against defects or faults in materials and workmanship. If under normal conditions of wear and tear your shoes let you down please return them to us, with your proof of purchase, we will do what ever we can to solve the problem for you. Please note that we don't guarantee against abusive or excessive wear and tear on our shoes.SHIRLEY'S SHOES PRIVACY STATEMENT
We promise to honour your privacy, we don?t sell, giveaway or rent your personal details to any other business or organization. We don?t hold credit card details on our database. If you wish to have all your details deleted from our database, please send an email to info@shirleys.co.nz
Please note this will also remove you from our catalogue mailing list.
PRICES
All prices on our web-site are quoted in New Zealand dollars and include twelve and a half percent Goods and Service Tax.LAY-BY - for New Zealand customers only
If you see something on our web-site that you would like to purchase, but are not ready to purchase it, then we offer you a Lay-by option. This will also ensure you get your size before it is sold out.Our Lay-by service is available with a 10% deposit on sales over $100.00, or for sales under $100.00 a $10.00 deposit will apply. The balance of the Lay-by account must be paid within 8 weeks. You may at any time during the 8 weeks pay the amount owing and receive possession of the shoes. If the sale is cancelled or if payment is not completed within 8 weeks of the date of purchase the goods will be returned to stock. In such cases the rights of the buyer and seller are as set out in section 9 of the New Zealand Lay-by Sales Act 1971.A handling charge of $10.00 will be made on the cancellation of Lay-by sales. See PAYMENT for your options on making a deposit on a Lay-by.JOIN OUR SHIRLEY'S SHOES SPECIAL CUSTOMER LIST
Only open to New Zealand customers.If you would like to go on our mailing list to receive our catalogue fill in the form here and submit it to us.
For our international customers, we are sorry, but we don't post our catalogue overseas. We hope that you will use this web-site as your catalogue.TO BE REMOVED FROM OUR SPECIAL CUSTOMER LIST
If you wish to be removed from our Shirley's Shoes Special Customer list then fill in the formhere and submit it to us.